How do I report a problem with my order?

We are one step away via a quick email to us: click on the " Contact" link at the top of the website page to send us a message.

What if I receive my order and want to exchange it for another color, model, items or the size I picked is not right?

We cannot offer return or refund for a change of heart on sizes, colors, models, number of items, etc... because for each item that you order, we make/create it especially for you and therefore cannot be exchanged for another one but would have to be discarded and remade.

What if my order gets lost in the mail?

Email to us: click on the " Contact" link at the top of the website page. Include the order number and the issue with delivery and we will track it down and follow up with you.

How long do I have to submit a claim for a return/exchange?

Within 30 days after the product has been received and item(s) must not have been used.

What if the product is damaged in the mail?

Any claims for misprinted/damaged/defective items (rather extremely rare) must be submitted within 30 days after the product has been received and item(s) must not have been used. You can get in touch with us via the "contact" link on the website page top for a quick follow up before trying to return an item, so that we help you out with directives for a return or a refund.